Refund Policy
Last updated: August 29, 2026
7-day full refund
Every pass (Starter, Standard, Lifetime) comes with a 7-day refund window. If a pass is not right for you, email contact@certified-architect.com within 7 days of purchase from the email address on your account, and we will issue a full refund to your original payment method. No questions asked.
What happens after a refund
Refunded purchases have their access revoked. Your account, study history, and mistake book remain intact — only the paid access is removed. The free 7-day trial is not restored after a refund.
After 7 days
Requests made more than 7 days after purchase are handled case by case at our discretion. Passes are one-time purchases — nothing auto-renews, so there are no recurring charges to cancel.
Processing time
We aim to process refund requests within 3 business days. Once issued, the funds typically appear on your statement within 5–10 business days depending on your bank or card issuer.
Contact
Questions about this policy or a pending refund? Email contact@certified-architect.com. Please include the email address you purchased with and the approximate purchase date.